What are the system requirements for the online course?
A desktop or laptop computer running the Windows or Mac operating system, a modern web browser (e.g. Internet Explorer 8 and up, Firefox, Safari, Chrome), the Adobe Flash player, and audio playback capability are required. A high-speed broadband Internet connection is recommended.
What are the system requirements for the e-Tutoring sessions?
Living Language has partnered with Citrix GoToMeeting, a leader in online video conferencing services, to provide you with the e-Tutoring features. There is no additional software required for e-Tutoring service, but depending on your computer's configuration and installed hardware, some preparation may be required.
- High-speed, broadband Internet connection highly recommended
- Windows XP, Vista, Windows 7, Mac OS X 10.5 (Leopard) or higher
- Recent web browser (i.e. Internet Explorer 8 or higher, Firefox, Safari, Chrome)
- Audio playback and microphone capability (i.e. speakers or headphones)
- A USB headset with microphone is highly recommended
- Java Runtime
- A webcam is NOT required since only the instructor will be broadcasting video feeds.
I forgot my log-in and password.
You can recover your Living Language password at our forgotten password page.
I am receiving an error message, "Page not Found."
Please make sure you are connected to the Internet. If you are still experiencing problems, please contact Living Language at firstname.lastname@example.org. Please include your login information, the name of the course you are enrolled in, the lesson you are trying to access, and the web browser you're using.
I am having trouble accessing my course. I receive an error message that says "Server unavailable."
Please email us at email@example.com. We'll try our best to resolve any server issues as soon as possible. Often, this type of issue is remedied very quickly, so you might just try logging in again.
How do I load my CDs onto my audio/mp3 device?
We recommend using iTunes software in order to properly load the CD content onto your device. iTunes can be downloaded for free from apple.com. Insert the CD into your computer, open the iTunes software, click on the CD in the menu bar on the left side of the window, make sure that the boxes next to each track are clicked in the main window, and click the Import CD button to import into the library. If you're using an iPod, iPad or iPhone, sync the device in order to load the tracks. If you're using another type of device, access the files in the iTunes library folder on your hard drive.