Troubleshooting

  • What are the system requirements for the online course?

    A desktop or laptop computer running the Windows or Mac operating system, a modern web browser (e.g. Internet Explorer 8 and up, Firefox, Safari, Chrome), the Adobe Flash player, and audio playback capability are required. A high-speed broadband Internet connection is recommended.

  • What are the system requirements for the e-Tutoring sessions?

    Living Language has partnered with Citrix GoToMeeting, a leader in online video conferencing services, to provide you with the e-Tutoring features. There is no additional software required for e-Tutoring service, but depending on your computer's configuration and installed hardware, some preparation may be required.

    • High-speed, broadband Internet connection highly recommended
    • Windows XP, Vista, Windows 7, Mac OS X 10.5 (Leopard) or higher
    • Recent web browser (i.e. Internet Explorer 8 or higher, Firefox, Safari, Chrome)
    • Audio playback and microphone capability (i.e. speakers or headphones)
    • A USB headset with microphone is highly recommended
    • Java Runtime
    • A webcam is NOT required since only the instructor will be broadcasting video feeds.
  • I forgot my log-in and password.

    You can recover your Living Language password at our forgotten password page.

  • Where do I find the “Free Online Learning”?

    If you purchased an Essential or a Complete Edition, you can access the free online learning in our Language Lab. Select your language along the left side.

  • I have activated my course. Do I need to use the activation code again to login?

    Once you have activated your course, you don’t need to use the activation code again. When you want to access your online course, you can click on “Login” in the upper right corner, and enter your email and password. Once you are logged in, you can access your courses in the “My Courses” tab at the top of the page.

  • How do I load my CDs onto my audio/mp3 device?

    We recommend using iTunes software in order to properly load the CD content onto your device. iTunes can be downloaded for free from apple.com. Insert the CD into your computer, open the iTunes software, click on the CD in the menu bar on the left side of the window, make sure that the boxes next to each track are clicked in the main window, and click the Import CD button to import into the library. If you're using an iPod, iPad or iPhone, sync the device in order to load the tracks. If you're using another type of device, access the files in the iTunes library folder on your hard drive.


For all other questions and concerns, including permissions requests, please contact support@livinglanguage.com.