What are the system requirements for the online course?

A desktop or laptop computer running the Windows or Mac operating system, a modern web browser (e.g. Internet Explorer 8 and up, Firefox, Safari, Chrome), the Adobe Flash player, and audio playback capability are required. A high-speed broadband Internet connection is recommended.

What are the system requirements for the e-Tutoring sessions?

Living Language has partnered with Citrix GoToMeeting, a leader in online video conferencing services, to provide you with the e-Tutoring features. There is no additional software required for e-Tutoring service, but depending on your computer's configuration and installed hardware, some preparation may be required.

• High-speed, broadband Internet connection highly recommended
• Windows XP, Vista, Windows 7, Mac OS X 10.5 (Leopard) or higher
• Recent web browser (i.e. Internet Explorer 8 or higher, Firefox, Safari, Chrome)
• Audio playback and microphone capability (i.e. speakers or headphones)
• A USB headset with microphone is highly recommended
• Java Runtime
• A webcam is NOT required since only the instructor will be broadcasting video feeds.

I forgot my log-in and password.

You can recover your Living Language password at our forgotten password page.

I am receiving an error message, "Page not Found."

Please make sure you are connected to the Internet. If you are still experiencing problems, please contact Living Language at support@livinglanguage.com. Please include your login information, the name of the course you are enrolled in, the lesson you are trying to access, and the web browser you're using.

I am having trouble accessing my course. I receive an error message that says "Server unavailable."

Please email us at support@livinglanguage.com. We'll try our best to resolve any server issues as soon as possible. Often, this type of issue is remedied very quickly, so you might just try logging in again.

How do I load my CDs onto my audio/mp3 device?

We recommend using iTunes software in order to properly load the CD content onto your device. iTunes can be downloaded for free from apple.com. Insert the CD into your computer, open the iTunes software, click on the CD in the menu bar on the left side of the window, make sure that the boxes next to each track are clicked in the main window, and click the Import CD button to import into the library. If you're using an iPod, iPad or iPhone, sync the device in order to load the tracks. If you're using another type of device, access the files in the iTunes library folder on your hard drive.

How long will my subscription last?

Subscriptions to the Platinum online course will last 1 year from activation date. The activation date will be tracked online and you will be notified when your course is set to expire and be given the option to renew your subscription.

How do I activate my subscription?

After purchasing your course, go to the product activation page on our website and enter the product activation code. If you purchased the Platinum product, you will find the activation code on the included access card. If you purchased just the online course, you should have received an email from us with your activation code. If you cannot locate this email, please check your SPAM or Junk Email folders before contacting us at support@livinglanguage.com with your name, the email address used to purchase the online course, and the date of purchase.

Do I need to be online to access the course?

Yes, an Internet connection is required to access our courses.

How do I enroll in e-Tutoring classes?

e-Tutoring is available to all Platinum and online course subscribers. Enrollment is done on the Living Language website by registering for one of the upcoming e-Tutoring sessions online. Learn more by logging into your Living Language account, clicking on the "My Profile" link in the upper-right hand corner, and clicking on "Manage e-Tutoring".

Can I purchase more than one language?

Yes, you can enroll in all the languages we offer.

Can more than one person use this course?

Each Living Language account can only log into the online courses website from one computer at a time. Mobile apps can be activated on up to 2 devices. Additional devices will require a separate license purchase.

Which level is right for me?

Our Essential courses are meant for beginners and cover basic vocabulary and grammar. Our Complete courses cover beginner through advanced levels and include more complex grammatical structures and more vocabulary. Our Platinum courses contain the same content as Complete but with the additional tools of mobile apps, web course, and e-Tutoring included.

Can I cancel my course?

Our policy does not allow cancellations. Please support@livinglanguage.com if you're experiencing technical difficulties.

I have the old online course. Can I upgrade?

We do not offer upgrades to our existing courses.

I like the old online course. Can I extend this subscription?

We are not extending the existing course subscriptions at this time.

Where do I download the Mobile Apps?

Living Language iPad® apps are availalable for Spanish, French, Italian, German, Chinese and Japanese.

Living Language iPhone® and iPod touch® apps are also available for Spanish, French, Italian, German, Chinese and Japanese.

Living Language Android™ Apps are available for Spanish, French, Italian, and German. Chinese and Japanese coming Spring 2012.

Living Language Nook® (Paid) apps are available for Spanish, French, Italian and German. Chinese and Japanese coming Spring 2012

Living Language Nook® (Free) apps for Spanish, French, Italian and German coming soon (for Platinum users).

I am a Platinum subscriber, how to I unlock the full mobile app content?

Download and install the free app from your mobile device's app store. The free app only allows you to access certain lessons and when you access any locked content, you will be prompted to unlock the app. When promoted, tap the "Unlock" button and then "Sign In" using your Living Language account email and password.

When I purchased the iPad content from inside the app nothing happened -- where is my paid content?

The in-app purchase screen does not always display a message after the purchase is complete (this is a known issue that we're addressing), but your paid content is active and available. After you've confirmed your payment and completed the purchase, go into the app and check the Essential course -- if all 10 lessons are unlocked (i.e. no lock symbols anywhere), then you have full access to the entire course content and your in-app purchase was successful.

Do you accept international orders?

Our online courses are available for international purchase. All other Living Language products must be purchased from official retailers.

I bought Essential or Complete, can I upgrade to Platinum?

We do not offer upgrades to Platinum, but our mobile app and online courses are available as separate purchases.

What is the difference between Platinum, Essential, and Complete?

Our Essential courses are meant for beginners. The package has one book and 3 compact discs that teach basic vocabulary and grammar. Our Complete courses cover beginner, intermediate, and advanced levels. The package has three books and 9 compact discs that teach more complex grammatical structures and more vocabulary than the Essential course. Our Platinum courses contain the same content as Complete but with the additional tools of a language specific mobile app, a web course, and e-Tutoring included.

Are the Ultimate Series and Complete Basics out of print?

Please visit the Foreign Language Study section on RandomHouse.com for a list of currently available titles.

Can I purchase e-Tutoring sessions?

The e-Tutoring sessions are only available to Platinum and online course users as part of their product subscription.

Where can I access free downloads of other Living Language products?

To access free downloads of other Living Language products, please visit our bonus materials section.

I lost my CD/book.

We do not currently sell replacement CD's or books.

My CD/book is defective.

If you find a misprinting (repeated or missing pages, upside-down pages) or believe that a Random House/Living Language book or CD you purchased is otherwise defective, please email us at support@livinglanguage.com for instructions on how to proceed. Please include the order number, your email address/account number, and the ISBN of the defective title.

Can I download a PDF version of my book?

We do not currently offer PDF downloads of our books.

Do Platinum, Complete, and Essential Chinese teach Mandarin?

Yes, all Living Language Chinese courses teach Mandarin.

What dialect of Spanish is taught in Platinum, Essential and Complete Spanish?

Our course is focused on Latin American Spanish, however significant European variations are indicated.

I have a language specific question, who do I contact?

Feel free to contact us on Facebook or Twitter. If you are a Platinum or online course subscriber, you can also post your question on our language-specific community forum.

How do I receive exam copies?

Here is the link to receive exam copies: http://www.randomhouse.com/acmart/requests/.

How do I request desk copies?

Here is the link for desk copy request: http://www.randomhouse.com/acmart/requests/deskform.html.